Nezadovoljan klijent je u 7% slučajeva ponovni kupac a u 95% negativna reklama
https://cloudcoachingmagazine.pks.rs/wp-content/uploads/2019/06/ccm9-Mentor-Korisnicki-Servis.jpg6831030Marija Mladenovićhttps://cloudcoachingmagazine.pks.rs/wp-content/uploads/2017/12/ccmlogo.pngMarija Mladenović2019-06-18 10:59:332019-06-18 10:59:335 načina da smirite ljutitog i nezadovoljnog klijenta